The Real Freight Boss
Andre Erving
As a broker, you must always make yourself available to everyone. What if the truck driver has an accident, a flat tire, and can't make it on time, or any other issue?
You must make yourself available 24 / 7 / 365 in this business. First off, it is your business, second, because it is your business, you must provide excellent customer service to everyone.
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You must also get in the habit of using your email every day all day, everyone is always busy.